Privacy Statement

Martel Maides Auctions is committed to keeping your personal information secure and ensuring that your privacy is protected. Whenever you share such information with us we are legally obliged to comply with all relevant laws governing the protection of personal information including the Data Protection (Bailiwick of Guernsey) Law, 2017.

This Privacy Statement applies to the use and processing of personal information we collect about you in the course of our work. By using our website and entering personal data thereon, you agree to the collection, use and storing of such information in accordance with our policies set out hereunder.

Please be advised that you can instruct us if you prefer to limit the use of that information through the procedures that we have in place to safeguard your privacy.

Martel Maides Auctions collects information from you from a variety of sources. This includes data that we obtain directly from you, information we collect when you visit our website, view our online content or use other services; and information we collect about you from other sources.

Information we collect directly from you

We collect information directly from you when you create your own online account, when you call or email us, leave commission bids, register for an Auction, request a telephone bid, book a house visit, leave goods with us for valuation or sale or otherwise provide information directly to us.

The following are examples of information we may collect directly from you:

  • Name and Postal Address
  • Email address
  • User Name and Password
  • Telephone number/s
  • Date of Birth
  • Your professional representatives
  • Payment information and Bank Account details
  • Any other communication preferences
  • Telephone numbers and recordings when you use our answerphone service

Information we collect indirectly

This refers to information we collect when you visit our website or any other of our online offerings or other services.

When you register with our web site in order to leave bids or valuation requests  we need to know your name, e-mail address, and contact telephone numbers etc.

We gather this information to allow us to more efficiently process your registration and provide you with details suitable to your requirements. We may pass on your information to Martel Maides Estate Agents but this will only be done as a response to a specific request from you.

We use cookies and other technologies to collect information when you visit our website or other online applications.  A cookie is a small text file that is downloaded onto your computer when you visit certain websites and allows a website to recognise a user's computer. Cookies are used to help users navigate websites more efficiently and to perform certain functions, as well as to provide information to the owners of the website.

The use of cookies can be declined through the adjustment of your settings on your web browser.

The following are examples of information we may collect through these means:

  • Information about your device browser and operating system
  • IP address
  • Web pages your view
  • Links you click
  • Martel Maides emails you open

Should you wish to delete your online account, please put your request in writing to Martel Maides Auctions, Cornet Street, St Peter Port, Guernsey, GY1 1LF or email [email protected]

Information from other sources.

Martel Maides Auctions may obtain information on you from other sources, including the Saleroom website, the Invaluable website, social media platforms, search engines, referral and other professional agencies. Examples of information we may collect from other sources are:

  • Name
  • Postal address
  • Email address
  • Date of birth
  • Recent sales or purchases
  • Corporate records
  • Personal References

How Martel Maides Auctions uses this information

We use this information to facilitate our business operations. The following are examples of how we may use the information we collect:

  • Create and manage your accounts
  • Process payments for auctions purchases and sales
  • To contact you with information we think may be of interest to you
  • To protect against or identify fraudulent transactions
  • To send notifications of Auctions or to send Auction catalogues
  • To evaluate your suitability as a client and/or customer
  • To establish your financial credentials
  • To analyse and improve our marketing and services

Third Party Service Providers

We retain third party service providers to perform certain tasks outside of our usual business operations. These are usually, but not exclusively, related to data processing, website hosting, software management and marketing.

In doing so, we may share your personal information with specific business partners so that they can perform the services we request while requiring them to protect any such information appropriately.

Other use of information

Your personal information may also be utilised in the following situations:

  • When you issue us with instructions to share such information with third parties
  • To protect, defend or exercise the rights and property of Martel Maides Auctions Limited
  • To enforce our Terms and Conditions
  • When required to divulge information by law

How we protect your information

The internet is not a secure medium. However we have put in place various security procedures as set out in this policy.

Martel Maides Auctions takes the security and privacy of its customers' personal information extremely seriously. We have strict internal procedures, which cover the storage, access and disclosure of your information.

Sale of business

In the event that this business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchaser and their advisers and will be passed on to the new owners of the business.

Your management of information we hold

If any of the information that you have provided to Martel Maides Auctions changes, for example if you change your e-mail address, name or payment details please let us have any amendments by sending an e-mail to [email protected]

You can stop receiving communications from Martel Maides Auctions, whether electronically or by mail, at any time either by unsubscribing by the methods laid out or by contacting the office.

You can request the deletion of your Martel Maides Auctions online account at anytime and this will be actioned as soon as is practical. You also have the right to see, inspect and rectify any personal information the company may hold. A charge of £25 will be made for any information request and these will be provided strictly on the presentation of suitably approved photographic identification.

Martel Maides Auctions will hold your personal information for as long as is deemed necessary to successfully pursue the service for which it was provided.

If you should want to make a complaint in relation to the use and/or storage of your personal information, this should be made to the GDPR Officer, Martel Maides Auctions, Cornet Street, St Peter Port, Guernsey, GY1 1LF.

Your consent

By submitting your information you consent to the use of that information as set out in this Policy. If we change our Privacy Policy we will post the changes on this page so that you can keep yourself updated on how we collect and use the information we gather in pursuit of our business at all times. We will also e-mail you should we make any significant changes so that you can monitor our on-going use of your information.

Continued use of our services will signify that you agree to any such changes.

Because the Internet infrastructure is global the information you provide may be transferred to countries outside that do not have similar data protection legislation during use as set out in this Policy. However, we have taken the steps outlined above to try to improve the security of your information.

How to contact Martel Maides Auctions

We welcome your views about our website and our Privacy Policy. If you would like to contact us with any queries or comments please send an e-mail to [email protected]